Refund Policy
Last Updated: March 11, 2026
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all annual subscription plans (Pro and Enterprise). If you're not satisfied with ComTechT within the first 30 days of your purchase, you may request a full refund.
Eligible for Refund
- Annual Pro subscription ($299/year) - within 30 days of purchase
- Annual Enterprise subscription ($1,200/year) - within 30 days of purchase
- First-time subscribers only (no prior refunds on same account)
Not Eligible for Refund
- Daily Access passes ($25/day) - non-refundable
- Subscription renewals (refunds apply to initial purchase only)
- Requests made after 30 days from purchase date
- Accounts terminated for Terms of Service violations
How to Request a Refund
To request a refund, email us at:
support@comtecht.com
Please include:
- • Account email address
- • Order/invoice number (if available)
- • Reason for refund request
- • Date of purchase
Refunds are processed within 5-10 business days and will be credited to your original payment method.
Cancellation Policy
You may cancel your subscription at any time from your account settings. Upon cancellation:
- •You will retain access until the end of your current billing period
- •No future charges will be made
- •Cancellations do not qualify for prorated refunds (except within 30-day guarantee period)
Contact Us
Questions about refunds or cancellations?
Email: support@comtecht.com
Business Hours: Monday-Friday, 9 AM - 6 PM CST
Expected Response Time: Within 24 hours
ComTechT LLC - Professional Infrastructure Monitoring